Effective Date: December 1, 2024
Last Updated: December 3, 2025
Your privacy is important to us. This policy explains how Downey & Co. ("we," "us," or "our") collects, uses, and protects your personal information when you visit our website at https://www.downeydigital.ca or use our services.
Accountability
Warna Downey is responsible for ensuring Downey & Co.'s compliance with this privacy policy and the Personal Information Protection and Electronic Documents Act (PIPEDA). If you have questions or concerns about our privacy practices, please contact downey.warna@gmail.com.
What Personal Information We Collect
We collect only the personal information necessary to provide our services:
Contact Forms: When you submit a contact form, we collect your name, email address, and message content to respond to your inquiry.
Email Newsletter Subscriptions: When you subscribe to our newsletter or download resources, we collect your name and email address.
Website Cookies: We use cookies to improve your browsing experience, remember your preferences, and analyze how visitors use our website. You can control cookies through your browser settings.
Technical Information: We may automatically collect your IP address and browser information for security purposes and spam prevention.
Why We Collect Your Information (Identifying Purposes)
We collect and use your personal information only for the following purposes:
To respond to your inquiries and provide customer support
- To send you newsletters, updates, and promotional materials (only if you've subscribed)
- To improve our website functionality and user experience
- To prevent spam and maintain website security
- To fulfill contracts for our digital marketing, web design, Shopify, Klaviyo, and consulting services
We identify these purposes at or before the time we collect your information.
Consent
By using our website or services, you consent to our collection and use of your personal information as described in this policy.
For email marketing: You provide express consent when you subscribe to our newsletter. You can withdraw consent and unsubscribe at any time using the link in our emails or by contacting us.
For service inquiries: When you submit a contact form or request our services, you consent to us using your information to respond and provide services.
You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us at downey.warna@gmail.com.
How We Limit Collection
We only collect personal information that is necessary for the purposes we've identified. We do not collect sensitive personal information unless specifically required for a service you've requested.
How We Use, Disclose, and Retain Your Information
Use: We use your information only for the purposes stated above.
Disclosure: We do not sell, rent, or trade your personal information. We may share information with:
- Service providers who assist us in operating our website or providing services (e.g., email marketing platforms like Klaviyo, website hosting providers). These providers are contractually obligated to protect your information and use it only for the purposes we specify.
- Legal authorities when required by law or to protect our legal rights.
Retention: We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. When information is no longer needed, we securely delete or anonymize it.
How We Protect Your Information (Safeguards)
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, copying, use, or modification. These measures include:
- Secure servers and encrypted connections (HTTPS)
- Access controls limiting who can view your information
- Regular security assessments
However, no method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Openness - Access to Our Privacy Practices
This privacy policy is readily available on our website. We are transparent about:
- What personal information we collect
- Why we collect it
- How we use and protect it
- Who we may share it with
Your Right to Access Your Information (Individual Access)
You have the right to:
- Request access to the personal information we hold about you
- Request correction of any inaccurate or incomplete information
- Request deletion of your personal information (subject to legal retention requirements)
- Withdraw consent for marketing communications
To exercise these rights, please contact us at downey.warna@gmail.com. We will respond to your request within 30 days.
Challenging Our Compliance
If you have concerns about how we handle your personal information or believe we have not complied with this policy or PIPEDA, please contact us at downey.warna@gmail.com.
If you are not satisfied with our response, you may file a complaint with:
Office of the Privacy Commissioner of Canada
Toll-free: 1-800-282-1376
Website: www.priv.gc.ca
Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.
Children's Privacy
We do not knowingly collect personal information from individuals under the age of 13. If you believe we have collected such information, please contact us immediately so we can delete it.
International Data Transfers
Your personal information is primarily stored and processed in Canada. If we transfer your information outside of Canada (for example, to service providers), we ensure appropriate safeguards are in place to protect your information in accordance with PIPEDA.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will:
- Update the "Last Updated" date at the top of this policy
- Post the revised policy on our website
- For significant changes, we may notify you by email (if we have your email address)
We encourage you to review this policy periodically.
Compliance
We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA), Canada's federal privacy law for private-sector organizations, as well as Canada's Anti-Spam Legislation (CASL) and other applicable privacy laws.
Contact Us
If you have questions, concerns, or requests regarding this privacy policy or our privacy practices:
Privacy Contact: Warna Downey
Email: downey.warna@gmail.com
Website: https://www.downeydigital.ca